RESTICERCA- MANUFACTURE OF PLASTICOS UNIPESSOAL LDA Rua Doutor Castro Correia, N º 308 4415-454 Grijó Village. Nova de Gaia

Resolution Alternative consumer disputes what is the alternative dispute resolution of Consumption and what are alternative dispute resolution entities? The Alternative Dispute resolution (ADR) covers mediation, conciliation and Arbitration of consumer disputes in Portugal. ADR entities are the Entities authorised to perform mediation, conciliation and arbitration which shall be Be entered in the list of RAL entities provided by Law No. 144/2015. Are Independent entities, with specialised personnel, who, in an impartial way, One side, help the consumer and the company reach a friendly solution by Mediation or conciliation or, on the other hand, if that agreement is not Achieved, allow a decision by arbitrators to be taken in a process Simple and fast, via arbitration. When can I resort to the resolution Extrajudicial disputes through an ADR entity? In the face of a Problem with a supplier of goods or service provider, and in the case of non- Reach agreement, the consumer can initiate the process against the supplier An ADR entity, provided that: – they are initiated by a member of the Consumer against a supplier of goods or service providers; – Respect the Contractual obligations resulting from purchase and sale contracts or provision of services; – The contract is concluded between a supplier of goods or provider of established and resident services and consumers, respectively in Portugal and in the European Union. Which entities Alternative dispute resolution of consumer disputes and which I can appeal for Cause of a dispute? On You can find the list of ADR entities, as well as the types of litigation covered. In case of litigation with our company, we now thank your contact for the Our company's contact telephone number or via email to try to Come to a friendly resolution of the problem. If we don't reach an agreement, You can contact the port Consumer and arbitration Information Centre: Rua Damião de Góis, 31 – Store 6 – 4050-225 PORT time: Monday to Friday – 10:00 a.m. At 18h00 Tel: + 351 22 550 83 49 + 351 22 550 83 49/+ 351 22 502 97 91 + 351 22 502 97 91 E-mail:

Policy Privacy


  • Company: Reticerca Manufacturing of plastics Unipessoal Lda (hereinafter "Resticerca")
  • Headquarters: Rua Doutor Castro Strap, No. 308
  • Contact in charge of Data protection:


The law of the Protection of Personal Data (hereinafter "LPDP") and the general regulation of Data Protection (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, hereinafter "RGPD") shall ensure the protection of Individuals with regard to the processing of personal data and the Free movement of such data.

Under shall be deemed to be "personal data" any information, of any Regardless of their support, including sound and image, Identified or identifiable natural person, so that the Protection does not cover the data of legal persons.

Through the Acceptance of this privacy policy the user provides his/her Informed consent, express, free and unequiform for the data to be Personal data provided through the website Included in a file of the liability of "Resticerca", whose accordance with the LPDP and the GPD complies with the technical safety measures and organisational measures.

The "Resticerca", maintains a database with the registration of its Customers. The data on this basis are solely the data provided by the The time of their registration, being collected and processed automatically, in accordance with the National Commission for the Protection of Data, by "Resticerca", entity responsible for the corresponding File.

In case Some information will be requested on philosophical or political convictions, Partisan or union affiliation, religious faith, private life and racial origin or As well as data relating to health and sexual life, including data on the Genetic.
In no event do we carry out any of the following activities with the data Personal data that are provided to us through this website:

  • Give in to other people or Other entities, without the prior consent of the data subject;
  • Transfer out of space European Economic (EEA), without the prior consent of the data subject.


The data That we treat through this page will be used solely for the purposes of Following purposes:

  • (i) Processing of Orders
  • (ii) communication with customers and clarification of doubts;
  • (iii) Order Processing information;
  • (iv) Processing of Complaints
  • (v) Analysis activities Statistical
  • (vi) Verify, maintain and Develop statistical systems and analyses;
  • (vii) Marketing communications Direct (if you have consented to the processing of your personal data to this purpose);
  • (viii) Prevention and combating Fraud
  • (ix) Request for Comments To products or services purchased;
  • (x) Conducting surveys of Satisfaction.

The "Resticerca" guarantees the confidentiality of all data provided by the By their customers. Notwithstanding the "Resticerca", the collection and To the processing of data in a safe manner and that prevents its loss or manipulation, Using the most refined techniques for this purpose, we inform that the Open Network Collection allows the circulation of personal data without conditions of Security, at the risk of being seen and used by third parties not Authorized.

On the other The user consents to access the information relating to the Service with the "Resticerca" in order to be able to offer Additional services to the contractor.

At the moment The collection of personal data, except in the fields in which the Otherwise, the user may voluntarily make available the data Without the lack of response implies a decrease in quality or Quantity of the corresponding services (unless otherwise indicated in the Thing). Nevertheless, the lack of response to the data, deemed mandatory, Will imply the impossibility of accessing the service for which the data was Requested.

If not Conditions referred to above, the "Resticerca" shall not be able to With the user through its Web page.


The "Resticerca" will not assign your personal data to other entities.


The "Resticerca" declares that it has implemented and will continue to implement Technical and organisational security measures necessary to enable the Ensure the security of personal data provided to it by the To prevent their alteration, loss, treatment and/or unauthorized access, Taking into account the current state of technology, the nature of the data stored and The risks to which they are exposed.

The "Resticerca" guarantees the confidentiality of all data provided by the Customers either in the register or in the purchase/ordering process of the Products or services. Data collection and processing takes place in an Prevents its loss or manipulation. All data will be entered On a secure server (128-bit SSL) that encrytes/encodes (transforms into a Code). The user can verify that your browser is safe if the symbol Of the padlock appears or if the address starts with HTTPS instead of HTTP.

The data are treated with the level of protection legally required to ensure that the Their safety and prevent their alteration, loss, treatment or access to the Not authorised, taking into account the state of the technology, and the user Conscious and accepting that Internet security measures are not Impregnable.

The "Resticerca", whenever it accesses any personal data, undertakes to The

  • Store them through Security measures, legally chargeable, of a technical and organisational nature, Ensure their safety, thereby avoiding the alteration, loss, Unauthorised treatment or access, in accordance with the state of the Technology at every moment, the nature of the data and the possible risks to exposed;
  • Using the data Exclusively for the previously defined purposes;
  • Make sure that the data are treated solely by workers whose intervention is necessary for the provision of the service with the same obligation to the Secrecy and confidentiality. The possibility of Information is disclosed to third parties, they must be obliged to keep the Confidentiality in accordance with the provisions of this document.


One of the purposes for which we treat personal data provided by users is to send electronic communications with information relating to communications Commercial and promotional.

Whenever Communication of this kind, will be directed solely at the Users who have authorised them in advance and in an express manner.

According to With the provisions of Decree-Law No. 7/2004 of 7 January, in the event that the User wishes to cease receiving commercial or promotional communications from "Resticerca", may request opposition from the service by sending a Email to the following address:


According to With the provisions of LDPD and RGPD, the user may exercise at all times the Their rights of access, rectification, erasure, limitation, opposition and Portability, through solicitation by any of the following means:

  • Post: Rua Doutor Castro Correia, N º 308 4415-454 Grijó Vila. Nova de Gaia
  • E-mail:
  • Phone: (+ 351) 227 451 559

If the User wishes, at any time, to cease to be part of the database "Resticerca" may exercise this right through these contacts.


Under Legal rights, the data subject has the right to lodge a complaint in Protection of personal data to the competent supervisory authority, the National Data Protection Commission (CNPD). Other information Prices do not include VAT.
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